FAQs English Version

FAQs ENGLISH

GENERAL QUESTIONS:

Why is your wedding dresses different from the other shops?

What services do you offer for brides-to-be and bridegroom-to-be?

How often do you design new collections?

How many lace samples do you have in your shop?

When is your Opening Time?

What’s the price range of your dress?

 

ORDER

What’s the process to buy from Valetudo?

How can I make an appointment?

Do you accept urgent order?

What else can I buy from you for my wedding?

Can I design my wedding dress or evening dress with the help of your designer?

Where is my order?

When can I cancel the order?

 

RETURN & EXCHANGE

Can I return the tailored wedding dress and the tailored suits?

Can I return the clothes which are in standard size?

How can I send the package back?

Do I need to pay for sending back the package?

When will I get my money back when I return the order?

 

TAILOR & BODY MEASUREMENT

How can you guarantee that the tailored dress is fitting?

How can I get measured when I am not in Berlin?

What should I wear when you take my body measurement?

How many times do you offer to change the dress if it’s not fitting?

 

DELIVERY & LOGISTIC

How long will the Delivery take?

How expensive is the shipping cost?

Can you ship outside of Germany?

 

PAYMENT:

Which payment methods do you accept on online shop?

Which payment methods do you accept in your offline shop?

 

GUTSCHEIN:

How many different values of gutschein do you have?

Is there a deadline for my friend to use the gutschein?

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GENERAL QUESTIONS:

Why is your wedding dresses different from the other shops?

We design our own wedding dresses in Berlin and in most cases, our designer team designs the dresses together with the brides. 

We provide a value-added tailor service (included in the price), so the dress will be automatically fitting you. You won’t spend another hundreds on tailor.

Instead of buying from several retailers in between, we control the full supply chain, meaning we can cut all the hidden costs and offer affordable price for our brides.  

The average price for a tailored wedding dress is around 800-1500 €

What services do you offer for brides-to-be and bridegroom-to-be?

Free consulting appointment 60 mins

Free body measurement

New Design based on our wedding collection is for free.

Design draft based on the bride’s wishes costs 50 € which can be deducted if you finally buy the dress from us.

How often do you design new wedding collections?

We design at least 5 new pieces of wedding dress every month.

How many sample dresses do you have in your shop?

We have so far more than 50 different lace samples, 400 different suits (wool and cashmere) fabrics, 10 samples of Tuxedo and suits and more than 20 wedding dresses to choose from. 

When is your Opening Time?

Mon.- Fri.: 10:00-18:00

Sat. 11:00-18:00

Do I need an appointment for my visit?

Yes, it would be very nice of you to do so.

Link: https://doodle.com/mm/violettahuang/einen-kostenlosen-beratungstermin-buchen

What’s the price range of your dress?

Wedding dress: 800-1500 €

Suits: 369-1500 € from S’120-S’210 (world’s most luxurious wool fabric)

Do you also tailor clothes other than your brand?

Yes. We do. 

We would like to share our tailor knowledge to our neighbours 

ORDER

What’s the process to buy from Valetudo?

  • Make an appointment 
  • 1st appointment to exchange your wishes and our professional knowledge. You can also try on samples in Showroom Berlin.
  • 2nd appointment to confirm the design draft.
  • 3nd appointment to try on the tailored clothes and to see if it’s fitting you
  • Get the final fitting clothes
  • The whole process will last from 1-6 weeks

    How can I make an appointment?

    Link: https://doodle.com/mm/violettahuang/einen-kostenlosen-beratungstermin-buchen

    E-mail: support@valetudo.co

    Phone: +49 (0) 1575 3347272

    Facebook Book Now button: https://www.facebook.com/valetudoBerlin/?ref=bookmarks

    Chat box on the website

    Do you accept urgent order?

    Yes, we can make your wedding dress earliest in two and a half weeks. But we will charge a certain fee for our team to over work for the urgent order. 

    What else can I buy from you for my wedding?

    Women: Business Suits, Wedding Suits, Evening Dresses, Veil, Skirt, Invitation Cards in Letterpress, hair jewelries

    Men: Business Suits, Tuxedo, Shirt, West, Leather Shoes, Tie, Bowtie, Hanger and Dust Bag

    Can I design my wedding dress or evening dress with the help of your designer?

    Sure! We love to design your individual dress with you. 

    You will be able to see the final draft before you decide.

    Where is my order?

    We will send you the shipping label once the package is sent out from our shop in Berlin.

    When can I cancel the order?

    Once the payment is done, it means the buying agreement between us has been confirmed. So until then, you can not cancel the order.

    RETURN & EXCHANGE

    Can I return the tailored wedding dress and the tailored suits?

    We don’t accept returns of tailored apparel and goods since it’s tailored according to your individual body measurements.

    Can I return the clothes which are in standard size?

    Yes, you can return the item within 14 days after you receive the package on the condition that the item is without any damage and the labels are intact.

    Do I need to pay for sending back the package?

    Unfortunately Yes.  We provide all the opportunities to make as many detailed pictures as possible in order to make you fully aware of the products.

    When will I get my money back when I return the order?

    You will get your money back once we get the returned package. If the return condition meets our requirements, we will return your money in 1 week.

    TAILOR & BODY MEASUREMENT

    How can you guarantee that the tailored dress is fitting?

    When it’s not fitting, we can adjust the size for you without any cost on your side. 

    Until now, we haven’t made any mistakes on wedding dresses. 

    You can also ask for a sample (50 € extra) to try on and in this way, we can guarantee 100% fitting.

    How can I get measured when I am not in Berlin?

    You can send us your current fitting apparel and we can take the measurement from it.

    What should I wear when you take my body measurement?

    For wedding dress, please wear the bra which you will wear for your wedding. 

    For suits, please wear a suit which is fitting you.

    How many times do you offer to change the dress if it’s not fitting?

    We will change the dress for no matter how many times it might take until it fits you.

    Can you still adjust the size if I gain weight or lose weight before the wedding?

    Yes, we can. But we do charge fees on it.

    DELIVERY & LOGISTIC

    How long will the Delivery take?

    Normally 4-8 weeks. 

    How expensive is the shipping cost?

    Within Germany:

    €0

    pick it up from Showroom (Stargarder Str 35, 10437 Berlin) 

    €5.70

    Hermes Päckchen (27x17x10cm) delivered at the door with  shopping cart € 0.00 – € 49.00

    €6.65

    Hermes S (35x35x15cm) delivered at the door with  shopping cart € 50.00 – € 490.00

    €8.45

    Hermes M (55x45x25cm) delivered at the door with  shopping cart €  491.00 and up

    Can you ship outside of Germany?

    Yes, we can. 

    Please check the shipping cost here:

    https://www.dhl.de/en/privatkunden/pakete-versenden/weltweit-versenden/preise-international.html

    PAYMENT:

    Which payment methods do you accept on online shop?

    • Paying with Invoice 

    Bank Account Information:

    Zanping Huang

    comdirect

    IBAN: DE15 2004 1155 0752 5728 00

    BIC: COXXXXXXXX5

    Please note your invoice number and your name.


    • Paypal
    • Bank Transfer

    Which payment methods do you accept in your offline shop?

    Cash

    Bank transfer

    Paypal


    GUTSCHEIN:

    How many different values of gutschein do you have?

    We have 10 €, 20 €, 30 €, 50 € , 100 €

    https://valetudo.co/products/gutschein-unterschiedlicher-wert

    Is there a deadline for my friend to use the gutschein?

    Yes, in 1 year.